Comments on: A vision for CivicSpace; or Why CivicSpace hasn’t been eating its own dogfood http://factoryjoe.com/blog/2005/03/17/a-vision-for-civicspace/ This can all be made better. Ready? Begin. Sat, 19 Jan 2013 00:09:32 +0000 hourly 1 http://wordpress.org/?v=3.5 By: Doug Smith http://factoryjoe.com/blog/2005/03/17/a-vision-for-civicspace/comment-page-1/#comment-2 Doug Smith Tue, 05 Apr 2005 14:29:13 +0000 http://www.factorycity.net/blog/?p=18#comment-2 Saying “No” by default reminded me of wise advice I once received from a Big Six IT consulting partner. He said, “Write the word no on the palm of your hand. When the client asks if you can make a change, look down at your hand, and gently reply ‘No’. Then be ready to negotiate.”

I would also add, if a fix or feature takes two minutes to do, never, NEVER let the client watch you do it.

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