Comments on: Cisco is creating the Matrix http://factoryjoe.com/blog/2006/10/17/cisco-is-creating-the-matrix/ This can all be made better. Ready? Begin. Tue, 18 Jan 2011 00:50:29 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Ciscoanywhere http://factoryjoe.com/blog/2006/10/17/cisco-is-creating-the-matrix/comment-page-1/#comment-23632 Ciscoanywhere Tue, 31 Oct 2006 10:43:38 +0000 http://factoryjoe.com/blog/2006/10/17/cisco-is-creating-the-matrix/#comment-23632 Ok, I take your point. Ok, I take your point.

]]> By: Ted Rheingold http://factoryjoe.com/blog/2006/10/17/cisco-is-creating-the-matrix/comment-page-1/#comment-21659 Ted Rheingold Wed, 18 Oct 2006 17:54:18 +0000 http://factoryjoe.com/blog/2006/10/17/cisco-is-creating-the-matrix/#comment-21659 Chris, I'm really glad you are banging the drum on this one. If you expect to have a coumminity service you will need to build tools that your community wants to leverage, not make tools that can leverage your users. This crowdsourcing hype is just the incidious sort of MBA-fantasy that will drive board rooms to sink millions in something that's hardly been achieved at all, nonetheless within the confines of a pure business play. Chris, I’m really glad you are banging the drum on this one. If you expect to have a coumminity service you will need to build tools that your community wants to leverage, not make tools that can leverage your users.

This crowdsourcing hype is just the incidious sort of MBA-fantasy that will drive board rooms to sink millions in something that’s hardly been achieved at all, nonetheless within the confines of a pure business play.

]]> By: Steve Mallett http://factoryjoe.com/blog/2006/10/17/cisco-is-creating-the-matrix/comment-page-1/#comment-21656 Steve Mallett Wed, 18 Oct 2006 16:53:34 +0000 http://factoryjoe.com/blog/2006/10/17/cisco-is-creating-the-matrix/#comment-21656 This exploitive crowdsharing meme is the pits. I've come up with what I hope is the antithesis of it. 'customers' helping 'customers' at http://su.pport.us The idea is that since customer service is such an oxymoron, and most tech support is handled by people who -do not- know what they're doing that this actually a good spot for crowdsourcing, but for each other. Hope someone likes the idea and help me by pitching in what they know. Steve This exploitive crowdsharing meme is the pits.

I’ve come up with what I hope is the antithesis of it. ‘customers’ helping ‘customers’ at http://su.pport.us

The idea is that since customer service is such an oxymoron, and most tech support is handled by people who -do not- know what they’re doing that this actually a good spot for crowdsourcing, but for each other.

Hope someone likes the idea and help me by pitching in what they know.

Steve

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