Let me state the problem plainly: in order to provide better service, it helps to know more about your customer, so that you can more effectively anticipate and meet her needs.
But, pray tell, how do you learn about or solicit such information over the course of your first interaction? Moreover, how do you go [...]
Arrington has a post that claims that Facebook is getting wise to something MySpace has known from the start – users love vanity URLs.
I don’t buy it. In fact, I’m pretty sure that the omission of vanity URLs on Facebook is an intentional design decision from the beginning, and one that I’ve learned to appreciate [...]
Brian Kissel announced this morning that PayPal has joined the board of the OpenID Foundation as our sixth corporate member, with Andrew Nash, Sr., Director of Information Risk Management and a longstanding advocate for OpenID, as their representative.
That PayPal has joined is certainly good news, and helps to diversify the types of companies sitting [...]