This post has been translated to Belorussian by Patricia Clausnitzer. I want you to watch this video from a recent Sarah Palin rally (hat tip: Marshall Kirkpatrick). It gives us “who” I’m talking about. While you could chalk up the effect of the video to clever editing, I’ve seen similar videos that suggest that the [...]
Last January, writing on the problem of open source design, I said: I’ve probably said it before, and will say it again, and I’m also sure that I’m not the first, or the last to make this point, but I have yet to see an example of an open source design process that has worked. [...]
Let me state the problem plainly: in order to provide better service, it helps to know more about your customer, so that you can more effectively anticipate and meet her needs. But, pray tell, how do you learn about or solicit such information over the course of your first interaction? Moreover, how do you go [...]