Last January, writing on the problem of open source design, I said:
I’ve probably said it before, and will say it again, and I’m also sure that I’m not the first, or the last to make this point, but I have yet to see an example of an open source design process that has worked.
Indeed, I’d [...]
Let me state the problem plainly: in order to provide better service, it helps to know more about your customer, so that you can more effectively anticipate and meet her needs.
But, pray tell, how do you learn about or solicit such information over the course of your first interaction? Moreover, how do you go [...]
Arrington has a post that claims that Facebook is getting wise to something MySpace has known from the start – users love vanity URLs.
I don’t buy it. In fact, I’m pretty sure that the omission of vanity URLs on Facebook is an intentional design decision from the beginning, and one that I’ve learned to appreciate [...]